Refund policy

Due to the custom nature of what we sell, we do not accept refunds for change of mind - we only replace items if they are defective arrive damaged, or is a faulty product. If you have an issue with your order please get in contact. 

Our return and refund policy does not exclude or replace your rights under Consumer Guarantees of the Australian Consumer Law, regulations, or otherwise as required by law.

Please ensure to double-check your details on custom orders before checking out. 

To start a return, you can contact us at production@cocreativedesign.com.au and we'll provide details on the return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at production@cocreativedesign.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above and for noncustom items that are being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and pay for any return fees.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at production@cocreativedesign.com.au.